FAQs — Plane To Paradise
Helpful answers about bookings, payments, cancellations, and support.
General Questions
1What is Plane To Paradise?
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Plane To Paradise is an independent, IATAN-accredited and CLIA-certified online travel agency offering flights, hotels, cruises, and car rental services worldwide.
2Are you affiliated with any airlines or cruise lines?
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No. We are not affiliated with, endorsed by, or officially connected to any airline, cruise line, or hotel chain. We work independently with authorized consolidators and suppliers.
3What do IATAN and CLIA certification mean?
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IATAN accreditation verifies us as a recognized travel agency authorized to sell airline tickets, while CLIA certification makes us an approved seller of cruise vacations.
4Where is Plane To Paradise based?
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We are registered in the State of Pennsylvania, USA, with our principal office located at:
2706 Victoria Ln, Easton, PA 18045
Booking & Reservations
1What services can I book through Plane To Paradise?
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You can book flights, hotels, cruises, vacation packages, and car rentals through our platform.
2How do I know if my booking is confirmed?
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Once your reservation is confirmed, you’ll receive an email with your booking details, such as:
- E-ticket for flights
- Supplier confirmation for hotels, cruises, and cars
3Can I make special requests (meals, seat selection, accessibility)?
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Yes. You can mention requests during booking, and we’ll forward them to the airline or supplier. Final confirmation depends on their policies.
4Do you issue tickets directly?
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Ticket issuance is carried out by licensed and authorized travel suppliers under our agreements.
5Can I book last-minute travel?
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Yes, depending on airline/supplier availability. Prices may vary based on demand.
Payments & Pricing
1What payment methods do you accept?
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We accept major credit and debit cards. Some bookings may also allow PayPal or bank transfers, depending on the supplier.
2Why do prices change on your website?
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Our fares are dynamically sourced in real time from suppliers. Prices may change due to:
- Demand and inventory updates
- Supplier or airline policy changes
- Fare class availability
3Are there any hidden fees?
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No. All charges, including taxes and supplier fees, are displayed before you confirm your booking.
Cancellations, Refunds & Changes
1Can I cancel my booking?
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Yes. Cancellation rules vary by airline, cruise line, or hotel. Please review the fare rules or supplier policies before booking.
2How long does a refund take?
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Refunds are processed as per the airline or supplier’s policy, typically within 7–21 business days.
3Can I change my flight after booking?
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Changes depend on your fare type. Basic fares often don’t allow changes, while flexible fares may permit modifications with applicable fees.
4Do you charge service fees for changes or cancellations?
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In some cases, a service fee may apply in addition to airline/supplier penalties. All fees will be disclosed before processing.
Customer Support & Safety
1How can I contact customer service?
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You can reach us via phone, email, or through our website’s Contact page.
2Do you provide 24/7 support?
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Yes. Our customer support team is available 24/7 to assist with urgent travel issues.
3How do I know my payment details are secure?
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We use secure payment gateways and encrypted systems to protect customer data.
4What happens if my flight is delayed or cancelled by the airline?
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Airlines are responsible for disruptions. However, our support team will assist you in rebooking or exploring refund options based on airline policies.
1-877-832-6057